GoShare Privacy Policy

1. Personal Information Which We Collect

We collect information which identifies or can be used to identify, contact, or locate the person or device to whom that information pertains ("Personal Information”). Personal Information includes, but not limited to, name, email address, registered phone number and physical location. Additionally, to the extent other information, including a personal profile, and/or unique identifier, is associated or combined with Personal Information, then that information is also Personal Information. The Personal Information which we collect may be provided by you directly or by third parties (for example: when you register or use the GoShare for Business APP, when you contact our customer services, or you otherwise provide Personal Information to us. We may collect information in various forms and purposes (including purposes permitted under applicable law).

Information obtained from you or from your mobile device directly

• When you register and create an account with us using the GoShare for Business APP, you have to provide to us certain Personal Information, including your name, e-mail address and your phone number
• When you use the GoShare for Business APP, you have to provide us with relevant information as may reasonably be required by us in order for the GoShare for Business APP to work, for example:
  • If you are using the GoShare for Business APP, you will need to provide us with information as to your current location to navigate to the reserved scooter.
  • Information collected whenever you use the GoShare for Business APP or visit our website
• Whenever you use the GoShare for Business App or visit our website, we may collect certain technical data concerning your usage such as, internet protocol (IP) address, information as web pages previously or subsequently viewed, duration of every visit/session, the internet device identity (ID) or media access control address, mobile advertising ID and other device information including information regarding the manufacturer, model and operating system of the device that you use to access the GoShare for Business APP.
• Whenever you use the GoShare for Business APP , certain information may also be collected on an automated basis using cookies. Cookies are small application files stored on your computer or mobile device. We use cookies to track user activity to enhance user interface and experience. Most mobile devices and internet browsers support the use of cookies; but you may adjust the settings on your mobile device or internet browser to reject several types of certain cookies or certain specific cookies. Your mobile device and/or browser would also enable you to delete at any time whatever cookies have previously been stored. However, doing so may affect the functionalities available on the GoShare for Business APP.
• Whenever you use the GoShare for Business APP through your mobile device, we will track and collect your geo-location information in real-time. In some cases, you will be prompted or required to activate the Global Positioning System (GPS) on your mobile device to enable us to give you a better experience in using the GoShare for Business APP (for example, to give you information as to how close a scooter is to you). You can always choose to disable the geo-location tracking information on your mobile device temporarily. However, this can affect the functionalities available on the GoShare for Business APP.

2. Information Collected From Third Parties

We may also collect your Personal Information from third parties (including our agents, vendors, suppliers, contractors, partners and any others who provide services to us, who collect your Personal Information and/or perform functions on our behalf, or whom we collaborate with). In such cases, we will only collect your Personal Information for or in connection with the purposes for which such third parties are engaged or the purposes of our collaboration with such third parties (as the case may be).

Information about third parties you provide to us

• You may provide us with Personal Information relating to other third-party individuals.
• We do not mandate or endorse, nor prohibit, the installation or use of in-vehicle recording devices in any Vehicles. Where such devices (if any) are installed and used in any Vehicles, we do not collect any Personal Information from any in-vehicle recordings by such devices(if any), and any collection of Personal Information from such in-vehicle recordings is not being done on our behalf. The collection of Personal Information from such in-vehicle recordings(if any) is solely at the discretion of the service provider. We have no control over such collection of Personal Information by the service provider and any subsequent use or disclosure by the service provider of the Personal Information so collected. Where you are a service provider and choose to install and use such in-vehicle recording devices in your Vehicle, it is your sole responsibility to notify the user of the same. Where you are a user and you have any objection to the use of in-vehicle recording devices within the Vehicle of any service provider, you must inform the service provider directly and it will be your personal responsibility to do so.

3. The Use of Personal Information Which We Collect

We may use Personal Information collected for any of the following purposes as well as for such other purposes as are permitted by applicable law ("Purposes”):

• Where you are a user, we may use your Personal Information:
  • to identify you and to register you as a user and to administer, verify, deactivate, or manage your account as such;
  • to facilitate or enable any verification as we may in our discretion consider necessary before the service provider provide you with the services or before we register you as a user(only when required and applicable);
  • to enable service providers to provide you with such of the services as you have requested;
  • to notify you of any transaction(if any) or activities occurred within the GoShare for Business APP or other system linked to our GoShare for Business APP;
  • to communicate with you and to send you information in connection with the use of the GoShare for Business APP;
  • to notify you of any updates to the GoShare for Business APP or changes to the services available;
  • to process and respond to enquiries and feedback received from you;
  • to maintain, develop, test, enhance and personalize the GoShare for Business APP to meet your needs and preferences as a user;
  • to monitor and analyse user activities, behaviour, and demographic data including trends and usage of the various services available on the GoShare for Business APP;
  • to offer or provide services from our affiliates or partners; and
  • to send you direct or targeted marketing communications, advertisement, vouchers, surveys, and information on special offers or promotions.
• Whether you are a user or a service provider or otherwise provide Personal Information to us, we may also use your Personal Information more generally for the following purposes (although we will in each such case always act reasonably and use no more Personal Information than what is required for the particular purpose):
  • to undertake associated business processes and functions;
  • to monitor usage of the GoShare for Business APP and administer, support and improve the performance efficiency, growth, user experience and the functions of the GoShare for Business APP;
  • to provide assistance in relation to and to resolve any technical difficulties or operational problems with the GoShare for Business APP or the services;
  • to generate statistical information and analytics data for the purpose of testing, research, analysis, product development, commercial partnership, and collaboration;
  • to prevent, detect and investigate any prohibited, illegal, unauthorized or fraudulent activities;
  • to facilitate business asset transactions (which may extend to any mergers, acquisitions or asset sales) involving us and/or any of our affiliates; and
  • to enable us to comply with our obligations under any applicable law, including but not limited to responding to regulatory enquiries, investigations or directives, complying with regulatory filing, reporting, and licensing requirements, and conducting audit checks, due diligence and investigations.

4. Sharing of Personal Information Which We Collect

• We may disclose to or share with affiliates and other parties your Personal Information for any of the following purposes as well as for such other purposes as are permitted by applicable law:
  • where you are a user, for the purpose of enabling a service provider, to perform or deliver a service;
  • where required or authorised by applicable law (including but not limited to responding to regulatory enquiries, investigations or directives, or complying with statutory or regulatory filing and reporting, and licensing requirements), for the purpose so specified in that applicable law;
  • where instructed, requested, required or authorised by the government authorities, for the purpose as specified in the government policy, regulations or applicable law;
  • where there is any form of legal proceeding between you and us, or between you and another party, in connection with, or relating to the services, for the purposes of that legal proceeding;
  • in relation to any verification as we or other third party may consider necessary before the service provider provide you with the services or we register you as a user(only when required and applicable);
  • in an emergency concerning your safety for the purposes of dealing with that emergency;
  • in a situation concerning your health or public interest, we may share your Personal Information to the government authorities and/or other institutions that may be appointed by the government authorities or have a cooperation with us, for the purposes of contact tracing, supporting government initiatives, policies or programs, public safety and any other purposes reasonably needed;
  • in connection with, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into another company, for the purposes of such a transaction (even if the transaction is eventually not proceeded with);
  • to third parties (including our agents, vendors, suppliers, contractors, partners and any others who provide services to us or you, perform functions on our behalf, or whom we enter into commercial collaboration with) for or in connection with the purposes for which such third parties are engaged, to perform certain disclosure to the relevant third parties which are technically required to process your transaction or for the purposes of our collaboration with such third parties (as the case may be), which may include allowing such third parties to introduce or offer products or services to you, authenticate you or connect with your Account, or conducting other activities including marketing, research, analysis and product development; and
  • Where it is not necessary for the Personal Information to be associated with you, we will use reasonable endeavors to remove the means by which the Personal Information can be associated with you as an individual before disclosing or sharing such information.
• We will not sell or lease your Personal Information.
• Other than as provided for in this Privacy Policy, we may disclose or share your Personal Information if we notify you and we have obtained your consent for the disclosure or sharing.

5. Retention of Personal Information

• Your Personal Information will only be held for as long as it is necessary to fulfill the purpose for which it was collected, or for as long as such retention is required or authorised by Applicable Law. We shall cease to retain Personal Information, or remove the means by which the Personal Information can be associated with you as an individual, as soon as it is reasonable to assume that the purpose for which that Personal Information was collected is no longer being served by retention of Personal Information and retention is no longer necessary for legal or business purposes.
• Please note that there is still the possibility that some of your Personal Information might be retained by the other party, including by the government institutions in some manner. In the event we share your Personal Information to the authorised government institutions and/or other institutions that may be appointed by the government authorities or have a cooperation with us, you agree and acknowledge that the retention of your Personal Information by the relevant institutions will follow their respective policy on data retention. Information relayed through communications between users made other than through the use of the GoShare for Business APP (such as by telephone calls, SMS, mobile messaging or other method of communication and collection of your Personal Information by our agent) may also be retained by some means. We do not encourage the retention of Personal Information by such means and we have no responsibility to you for the same. We shall not be liable for any such retention of your Personal Information. You agree to indemnify, defend and release us, our officers, directors, employees, agents, partners, suppliers, contractors and Affiliates from and against any and all claims, losses, liabilities, expenses, damages and costs (including but not limited to legal costs and expenses on a full indemnity basis) resulting directly or indirectly from any unauthorised retention of your Personal Information.

6. Access and Correction of Personal Information

• Subject to the applicable law, you may request us for access to and/or the correction of your Personal Information in our possession and control, by contacting us at service.overseas@ridegoshare.com.
• We reserve the right to refuse your requests for access to, or to correct, some or all of your Personal Information in our possession or control if permitted or required under any applicable law. This may include circumstances where the Personal Information may contain references to other individuals or where the request for access or request to correct is for reasons which we reasonably consider to be trivial, frivolous or vexatious.

7. Cross Border Data Transfer

• When you are using GoShare for Business Application and services in other countries where our GoShare for Business Application is also accessible (“Designated Country”), we may transfer your Personal Information from the origin country (“Origin Country”) to the Designated Country in order to enable and ensure smooth customer experience when you are using our Application abroad. In such a case, we will ask for your consent to transfer your Personal Data from the Origin Country to the Designated Country in order to ensure compliance to the applicable laws and regulations.
• Your Personal Information may also be stored or processed outside of your country by our personnel who work for us in other countries, or by our third-party service providers, vendors, suppliers, partners, contractors or Affiliates.
• We will comply with the applicable laws and regulations and use all reasonable endeavors to ensure that our Affiliates abroad and all such third-party service providers provide a level of protection that is comparable to our commitments under this Privacy Policy.

8. Security of Your Personal Information

Confidentiality of your Personal Information is of utmost importance to us. We will use all reasonable efforts to protect and secure your Personal Information against access, collection, use or disclosure by unauthorised persons and against unlawful processing, accidental loss, destruction and damage or similar risks. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, you acknowledge that we cannot guarantee the integrity and accuracy of any Personal Information which you transmit over the Internet, nor guarantee that such Personal Information would not be intercepted, accessed, disclosed, altered or destroyed by unauthorised third parties, due to factors beyond our control. You are responsible for keeping your account details confidential and you must not share your account details, including your password and One Time Password (OTP, if any), with anyone and you must always maintain and fully responsible for the security of the device that you use.

9. Changes to This Privacy Policy

We may review and amend this Privacy Policy at our sole discretion from time to time, to ensure that it is consistent with our future developments, and/or changes in legal or regulatory requirements. If we decide to amend this Privacy Policy, we will notify you of any such amendments by means of a general notice published on the Application and/or websiteYou agree that it is your responsibility to review this Privacy Policy regularly for the latest information on our data processing and data protection practices, and that your continued use of the Application or website, communications with us, or access to and use of the services following any amendments to this Privacy Policy will constitute your acceptance to this Privacy Policy and all of its amendments.

10. Acknowledgment and Consent

• By accepting the Privacy Policy, you acknowledge that you have read and understood this Privacy Policy and you accept all of its terms. In particular, you agree and consent to us collecting, using, sharing, disclosing, storing, transferring, or otherwise processing your Personal Information in accordance with this Privacy Policy.
• You may withdraw your consent to any or all collection, use or disclosure of your Personal Information at any time by giving us reasonable notice in writing using the contact service.overseas@ridegoshare.com. You may also withdraw your consent for us to send you certain communications and information via any “opt-out” or “unsubscribe” facility contained in our messages to you. Depending on the circumstances and the nature of the consent which you are withdrawing, you must understand and acknowledge that after such withdrawal of consent, you may no longer be able to use the Application or services. A withdrawal of consent by you may result in the termination of your account or of your contractual relationship with us, with all accrued rights and obligations remaining fully reserved.

11. Marketing and Promotional Material

We and our partners may send you direct marketing, advertisement, and promotional communications via push-notification app, message in Application, post, telephone call, short message service (SMS), chat platform, social media, Chat Platform and Social Media, and e-mail (“Marketing Materials”) if you have agreed to subscribe to our mailing list, and/or consented to receive marketing and promotional materials from us. You may opt out from receiving such marketing communications at any time by clicking on any “unsubscribe” facility embedded in the relevant message, or otherwise contacting us using the contact details stated service.overseas@ridegoshare.com. Please note that if you opt out, we may still send you non-promotional messages, such as or information about your account.

12. Anonymous Data

We may create, use, license or disclose Personal Information, provided, however, (i) that all identifiers have been removed such that the data, alone or in combination with other available data, cannot be attributed to or associated with or cannot identify any person, and (ii) that has been combined with similar data such that the original data forms a part of a larger data set.

13. Third Party Platforms

• The Application, website, and Marketing Materials may contain links to websites that are operated by third parties. We do not control nor accept liability or responsibility for these websites and for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties. Please consult the terms and conditions and privacy policies of those third-party websites to find out how they collect and use your Personal Information.
• When you are using our Application and enable the fingerprints and/or facial recognition features in your mobile device for authentication purposes, please note that we do not store such biometric data. Unless otherwise notified to you, such data is stored in your mobile device and may also be stored by third parties, such as your device’s manufacturer. You agree and acknowledge that we are not responsible for any unauthorised access or loss towards such biometric data which is stored in your mobile device.
• Advertisements contained on our Application, website, or Marketing Materials operate as links to the advertiser’s website and as such any information they collect by virtue of your clicking on that link will be collected and used by the relevant advertiser in accordance with the privacy policy of that advertiser.

14. How to Contact us

If you have any questions regarding this Privacy Policy or you would like to obtain access to your Personal Information, please contact service.overseas@ridegoshare.com For other questions or complaints, you can contact us via email.